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Home Technology

Tech: HCL works on customer experience

Fiinews by Fiinews
June 12, 2025
in Technology
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The Standard showcases commitment to insurance sector

HCLTech’s partnership with US-based Standard Insurance Company (The Standard) will deliver AI-driven infrastructure and application services to boost efficiency, support rapid growth and enhance customer experience.

This expanded partnership with The Standard will also accelerate the latter’s shift to an IT products and services-based operating model, enabling greater agility, customer value and progress toward the company’s long-term digital transformation goals.

HCLTech’s GenAI-led service transformation platform, AI Force, digital engineering and cloud services will support The Standard’s focus on exceptional customer service in the delivery of workplace benefits.

This transformation will be further driven by a newly formed Joint Innovation Council and Digital Experience Office, reinforcing The Standard’s commitment to innovation and delivering scalable, user-centric experiences.

“The Standard’s growth journey has accelerated in recent years through digital transformation and acquisitions, and HCLTech has proven to be the best partner to help us scale efficiently and seamlessly with its digital-first and customer-focused approach,” said Laxman Prakash, Chief Information Security Officer and Head of IT Infrastructure and Security Management Organization at The Standard.

“We look forward to the positive impact that this ongoing partnership will provide for our customers,” Prakash said.

“We are excited about this extended partnership with The Standard, showcasing our deep commitment to the insurance sector,” said Anubhav Mehrotra, Senior Vice President, Head of Insurance, North America, at HCLTech.

“This collaboration underscores HCLTech’s investment in AI-led capabilities and innovative talent, which have been pivotal in guiding The Standard through its digital transformation journey.”

The Standard is a family of companies dedicated to helping customers achieve financial well-being and peace of mind. In business since 1906, we are a leading provider of financial protection products and services for employers and individuals. Fiinews.com

Tags: HCL Tech
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