Srinivas presented “CPGRAMS: A Foundation for SMART Government” at IBM meeting
The Government has approved an allocation of Rs.128 crore for CPGRAMS version 8.0 with an upgraded technology platform to be implemented over the next 2 years.
The Ministry of Personnel, Public Grievances & Pensions http://persmin.gov.in announced this following a meeting convened by IBM Centre for The Business of Government based in Washington.
Department of Administrative reforms & Public Grievances (DARPG) Secretary V. Srinivas presented “CPGRAMS: A Foundation for SMART Government” to the representatives of US Government, and key stakeholders at the IBM Centre http://ibm.com on 3 June.
Making the Indian presentation on Centralized Public Grievance Redress and Monitoring System (CPGRAMS) http://pgportal.gov.in Srinivas acknowledged technology’s potential to bridge the gap between citizens and government, empowering citizens, and optimizing transparency and accountability.
The implementation of CPGRAMS’ 10-step reforms has resulted in significant improvement in quality of grievance redressal and reduction of timelines of grievance redressal https://digitalinasia.com/ .
India has succeeded in redressal of over 1.5 lakh grievances per month and has mapped 1.02 lakh grievance officers on the CPGRAMS portal http://pmindia.gov.in.
The intelligent grievance monitoring dashboard and the tree dashboard which were developed using AI/ML practices https://www.bengalurutechsummit.com/ were also presented to enable handling of disaggregated data sets enabling evidence-based policy making and data driven policy interventions.
The discussions between both the countries were cordial and constructive. Enabling valuable exchange of information on citizen centric best practices in the United States of America and India http://sbi.co.in .
Dan Chenok Executive Director IBM Centre for the Business of Government conducted the interaction in which a number of commendations were received from the US government officials https://washingtontechnology.com/ .
The 90-minute interaction with focus on adopting AI in governance was attended by James-Christian Blockwood, Executive Vice- President, Partnership for Public Service; Dan Chenok, Executive Director, IBM Centre for the Business of Government, Terry Gerton, President and CEO National Academy of Public Administration, Ivan Metzer, Director, Performance Management Line of Business (US Performance Reporting), General Services Administration; Alexander Snider Performance Management Strategy Lead, General Services Administration; and other attendees of the US Government https://usispf.org/ .
The representatives of the Commonwealth Hub for the Business of Government from India Prof Prajapati Trivedi and Prof Avanish participated in the discussions https://www.ibef.org/ .
The Government was represented by Secretary Srinivas, Joint Secretaries of DARPG N.B.S. Rajput, Jaya Dubey, Deputy Director General NIC Dr. Sushil Kumar, Deputy Secretary DARPG Parthasarathy Bhaskar, Senior Technical Director NIC Manu Garg and other senior officials. Fiinews.com
