More unique features and integrated service being added to airindiaexpress.com
Air India’s two subsidiary airlines are focusing on switching over to common airport check-in systems in a phased manner at all international terminals in India, followed by the overseas network, building capacity on its recently launched airindiaexpress.com.
“Flyers of both airlines are now logging in, booking and managing reservations for both Air India Express and AirAsia India flights on the new website,” said the two airliners in a joint release on 4 Apr 2023.
The platform of the award-winning AirAsia India website was developed by Tata Consultancy Services with the support of Tata Digital. It provides a significantly enhanced booking, support and travel experience for Air India Express customers from its historical platform.
“We are working on adding even more unique features and integrated service which will deliver enhanced experience and strengthen our position in the minds of the customers,” said Aloke Singh, Managing Director, Air India Express and AirAsia India.
“The initial phase of integration of Air India Express and AirAsia India has been executed in a robust manner in record time.
“We have successfully migrated to modern day technology from the legacy systems that were dominant. This migration has been built by leveraging the existing strong attributes of AirAsia India with additional deployment of relevant tech solutions,” he said.
AirAsia India flies to 19 destinations across the country while Air India Express operates to 14 international destinations from 20 Indian cities. fiinews.com
