AI plays a crucial role in automating business operations, says Tyagi
CSS Corp, a global customer experience (CX) and technology services provider from Bangalore, has formed a strategic partnership with California-headquartered Conversica to help enterprises elevate their customer experiences and generate new revenue streams.
“Together with CSS Corp, our Conversation Automation solutions offer a helping hand, automating two-way conversations at scale for 100% lead and customer coverage,” said Mark Jancola, Chief Development Officer, Conversica Inc.
“With AI augmenting marketing, sales and customer success teams’ capacity for engagement, our mutual enterprise clients can increase customer satisfaction and uncover opportunities for new business, relationship expansion and revenue growth,” Jancola said in a release on 18 July 2022.
“Today’s customers demand and expect prompt, personalized and consistent communications, from their first interaction to long-term relationship with a brand. Meeting these expectations, across every lead and account, can overwhelm even the most customer-obsessed revenue teams.”
“In a digital world, where customer experience matters the most, conversational AI plays a crucial role in engaging with customers better by automating business operations, driving deep customer insights, and delivering contextual responses,” elaborated Ajay Tyagi, Executive Vice President, CSS Corp.
“Contextual, consistent communication with customers at scale is key for better retention and accelerated revenue growth.
“We are thrilled about this partnership as it delivers industry-specific specialized virtual sales skills for better lead conversion, bringing significant improvement in revenue growth teams’ productivity for customers,” he said.
The partnership will drive AI innovation in the industry by leveraging Conversica’s industry-acclaimed Conversation Automation solutions and CSS Corp’s expertise in integrating, implementing, and developing next-gen value propositions for customers.
With over two decades of experience in delivering innovative CX solutions and services, and offering unique business engagement models, CSS Corp has been driving business success for enterprises of all sizes.
Conversica’s AI-powered Conversation Automation solution portfolio supercharges revenue teams’ ability to attract, acquire and grow customers at scale.
CSS Corp’s domain expertise and market reach, combined with Conversica’s unique conversational AI capabilities driving better quality engagement, faster lead qualification, and improved conversation, will transform how enterprises optimize, automate, and accelerate revenue generation and customer retention. fiinews.com
