Wipro Limited said it has been selected by DSM, a global, science based company active in health, nutrition and materials, as its strategic IT partner to provide Workplace Services.
Wipro will bring next generation workplace technology features such as predictive analytics, automation, self-help, self-heal, multi-channel support and user experience management to DSM through this multi-year strategic partnership.
This technology deployment will help DSM optimize costs, while providing users (i.e. DSM’s employees) with an Internet-centric and sustainable workplace, with smart systems which will enable a seamless user experience.
The smart systems include predictive monitoring for faster service restoration, automation and preventive self-heal to minimize service disruptions, and round-the-clock support to enable stable operations.
The green IT features of the project will improve the sustainability of this initiative.
Wipro has deployed its proprietary LiveWorkplace solution for this engagement. The solution enables a great computing experience for users, while ensuring data security – in line with DSM corporate requirements for information security – and enabling access to applications – anywhere, anytime and on a device of their choice.
“With the selection of the LiveWorkplace services, we are making a big step in our ambition level towards an internet centric architecture. We will move more and more data and applications to the cloud and therefore a lean workplace-infrastructure is a crucial building block. The LiveWorkplace of Wipro delivers these capabilities,” says Arie van der Hoek (Senior Director IT Shared Services DSM).
“We are delighted to have been chosen as the strategic Workplace Service provider for DSM. This engagement will allow us to enable advanced end user computing capabilities at DSM. The relationship between DSM and Wipro is anchored by the synergy of our core corporate values and we look forward to partnering with DSM towards supporting its growth objectives,” said N. S. Bala, Chief Executive, Manufacturing & Hi-Tech Industry SBU, Wipro Limited.
“Our strategic partnership with DSM will provide a simpler and faster workplace for every user at DSM. We will leverage our extensive capabilities in Europe coupled with our global delivery model, and our experience in the work-place transformation domain to drive tangible value for DSM,” said Ulrich Meister, Chief Executive, Continental Europe and Africa, Wipro Limited.
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