India’s Tata Communications has launched RoamPulse platform, a real-time roaming intelligence service that allows mobile network operators to improve their customers’ roaming experience and make their business more efficient.
RoamPulse provides real-time monitoring, reporting and alarming of all roaming traffic and answers the growing market problem of undetected roaming issues.
These issues can cause significant commercial loss for mobile operators, trigger customer churn and negatively affect market perception.
Using RoamPulse operators can deliver a superior roaming experience to their customers by proactively identifying problem areas and reducing the number of service outages.
RoamPulse reduces resolution times by offering a centralised, collaborative solution across multiple internal teams thus guiding operators straight to the root cause of the outage. This allows operators to shift focus from troubleshooting to their core business needs. For consumers, RoamPulse paves the way for a seamless roaming experience – anytime, anywhere – with better availability across voice, messaging and 2G/3G and 4G/LTE.
Jeff Bak, Vice President of Mobility Solutions at Tata Communications, says, “Tata Communications recognised a growing need in the mobile operator market for a hosted and managed roaming intelligence tool covering all roaming interfaces, which is why we developed RoamPulse.
The depth and breadth of our network means that Tata Communications is well-placed to provide operators with a single tool for all roaming troubleshooting, ultimately providing them with faster intelligence and helping them to deliver higher quality service to their customers. This is an important milestone in Tata Communications’ development, as we introduce another service to help mobile operators improve subscriber experience.”
RoamPulse is a next-generation integrated platform covering 2G, 3G, 4G and LTE signaling traffic. It enables mobile network operators, roaming managers and interconnection managers to optimise their customers’ roaming experience and minimise service disruption by proactively representing network health and identifying areas of attention.
Through RoamPulse operators can access real-time statistics and alarms through a single, integrated tool. Using RoamPulse operators can decode multiple protocols and identify incomplete transactions. Users are able to customize KPIs, dashboards and reports according to their needs. It is pay-as-you-go, which means it scales to fit users’ needs and reduces up-front CAPEX requirements.
RoamPulse is integrated with the world’s largest mobile on-net SS7 signaling network. Today, over 24% of the world’s Internet routes travel over Tata Communications’ network and Tata Communications is the world’s largest wholly-owned subsea cable network. Its Tier 1 IP network provides connectivity to over 240 countries and territories across 400 points-of-presence, as well as nearly 1 million square feet of data centre and collocation space worldwide.
