AI-powered assistant handles SBI calls

Silicon Valley-based startup Payjo has launched an Intelligent Assistant for State Bank of India (SBI), one of the world’s largest banks with 420 million customers.

SBI’s Intelligent Assistant or SIA, an AI-powered chat & voice assistant, answers customer inquiries instantly and helps customers with everyday banking tasks just like a bank representative. SIA will enable SBI to significantly reduce operational costs over time.

Since launch, SIA has responded to millions of queries from thousands of customers. SIA is setup to handle nearly 10,000 inquiries per second or 864 million per day – close to 20% of Google’s worldwide traffic.

Commenting on SIA, Bruce Kim, Co-founder and CTO of Payjo said, “Setting up an AI platform at such a massive scale puts Payjo in an elite group along with Google, Apple, and Amazon. Payjo’s over 20 years of expertise in large-scale enterprise financial systems helped ensure our successful launch.”

SIA continuously learns with each interaction and gets better over time. Currently, it can answer inquiries on banking products and services and will soon be able to process financial transactions in many Indian regional languages across multiple customer channels in both voice and text format. SIA can be accessed at https://www.onlinesbi.com.

Commenting on SIA, Srinivas Njay, Co-founder and CEO of Payjo said “Companies like Google are launching global products in India first to leverage the millions of users coming online for the first time on smartphones. Payjo makes ‘Banking Accessible to the Billions’ by allowing these users to easily access banking services in their native language through our multilingual conversational AI.”

Shiv Kumar Bhasin, CTO of SBI commented, “SIA is the perfect example of ground-breaking banking application in Artificial Intelligence and Conversational Banking. It will enhance customer service several notches above and Payjo’s expertise in the conversational banking domain helped build SIA as a superior chatbot in the global banking space. We look forward to taking SIA and simplifying customer’s lives on multiple customer interaction platforms in partnership with Payjo.” fii-news.com