Fordham works on operational efficiency-service improvements
HCLTech is to deploy digitalCOLLEAGUE, its comprehensive and role-specific single-UI platform and Toscona, to help enhance operations and customer experience for Just Energy, a leading US-based energy supply company.
HCLTech said on 19 June that it will leverage its integrated Digital Process Outsourcing solutions suite and GenAI platform AI Force to enhance operational efficiency across Just Energy’s IT, finance, analytics, customer care, sales and renewals functions https://www.nseindia.com/.
“We are confident that HCLTech’s proven expertise and commitment to service excellence will help us achieve our key business objectives relating to operational efficiency and service improvements,” said Scott Fordham, Chief Operating Officer of Just Energy https://www.bseindia.com/.
“We are excited to join Just Energy on their journey to boost operational efficiency and enhance the customer experience. By combining our expertise in GenAI and digital process outsourcing, HCLTech will contribute significantly to Just Energy’s innovation strategy and customer satisfaction,” said Ajay Bahl, Chief Growth Officer, Americas, Manufacturing and Allied Industries, HCLTech https://sbi.com.in/.
HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. Fiinews.com
