Collaborative approach makes WNS leader in supply chain BPO services, says Vaid
WNS’ digital-led transformative offerings cover the end-to-end spectrum of supply chain management leveraging advanced analytics, AI, Gen AI, RPA, and hyper-automation.
This was highlighted by WNS Group (NYSE: WNS) CEO Keshav R. Murugesh on being recognized as a ‘Leader’ in Supply Chain BPO Services by ISG in their 2024 Provider LensTM Supply Chain Services US Quadrant Report.
“These differentiated capabilities, coupled with our deep domain expertise, have helped WNS establish its leadership position in the supply chain BPM space,” Murugesh said on 21 Nov 2024 https://www.meity.gov.in/.
“WNS’ deep analytics expertise, holistic and adaptable methodology, processes and framework, client-bespoke solutions and highly collaborative approach make it a leader in supply chain BPO services in the US,” added Tarun Nathooram Vaid, Manager and Principal Analyst, ISG https://www.bseindia.com/.
Companies were evaluated across several criteria, including demonstrated supply chain expertise and capabilities, proven methodologies and frameworks, ability to design and implement transformation programs, and expertise in RPA, AI, analytics, and Gen AI, said the report https://www.nseindia.com/.
WNS’ supply chain capabilities including AI platforms, strategic frameworks for delivering superior benefits, and strategic investments in technology and analytics were presented as key differentiators. Examples of the company’s AI and Gen AI platforms highlighted by ISG include Malkom (automate/streamline end-to-end shipment documentation), TrustHall (contract lifecycle management), and Demand Forecaster (long-range demand planning and forecasting tool) https://sbi.com.in/.
WNS was also cited for its framework to deliver superior benefits and digital transformation to its clients by combining human intelligence with Gen AI, hyperautomation, low-code/no-code development, and RPA. Key investments noted by ISG include the company’s recent acquisitions of The SmartCube, OptiBuy, and Vuram which have strengthened the company’s capabilities in analytics, procurement, and enterprise automation. Fiinews.com
