Use of voice-based search had also enabled the older generation to use smartphones, says Singh
Voice technology is becoming a major contributor to bringing digital transformation in India, from integrating voice tech in businesses to improving and enhancing customer experiences, according to a report released on 17 May 2022.
An opinion on these lines was shared by industry stalwarts at a conference titled ‘Voice for Bharat, 2022’, organized by Internet and Mobile Association of India (IAMAI) in Mumbai.
The report, ‘Evolution of Voice Technology, the Next Revolution in User Interaction’ prepared by IAMAI and PwC, traces the journey of voice assistants and how businesses have started to leverage voice technology.
It also talks about barriers to voice tech adoption and some key considerations for India in the industry.
Talking about the report, Sumit Srivastav, Partner & Leader – Intelligent Automation, PwC, elaborated how voice tech had the potential to become an enabler to a large workforce which was not very tech savvy.
The same was echoed by Sreeraman Thiagarajan, Co-founder & CEO, Agrahyah, who noted, “Anyone who can speak can use voice tech.”
Speaking along the same lines, Gaurav Singh from Verloop, addressed the digital divide that existed when it came to the use of technology among different age groups. He mentioned how use of voice-based search had also enabled the older generation to use smartphones.
The event witnessed enthusiastic participation by speakers and delegates on several topics such as conversational AI, voice-based customer interaction, bridging the digital divide in India with voice technology, the rise of audio podcasts and other voice based Indian content, to name a few.
Established in 2004, the Internet & Mobile Association of India (IAMAI) is a not-for-profit industry body and the country’s only organization representing the digital services industry with over 400 Indian and multinational corporations as its members, which include established companies in diverse sectors of the digital ecosystem as well as start-ups. Its mandate is to expand and enhance the online and mobile value-added services sectors. fiinews.com
