Platform for enterprise customer support-marketing teams
Kaleyra AI, a new platform, represents a powerful leap forward and will be a force multiplier for enterprises to accelerate business growth, said Mauro Carobene, Head of Customer Interaction Suite, Tata Communications http://(NSE: TATACOMM) (BSE: 500483).
“For customer-facing roles, the portfolio will significantly improve engagement and interaction rates,” he said on 13 Dec, announcing Kaleyra AI, a Tata Communications’ future forward, artificial intelligence-powered flagship portfolio that’s set to redefine customer interactions https://digitalinasia.com/.
“In early controlled demos, we observed marked reductions in mean time-to-respond and resolve issues, especially during peak query volumes https://www.nseindia.com/.
“For C-suite decision-makers, our generative AI-powered reporting and insights will enhance visibility into enterprise performance, all via a simple natural language interface,” said Carobene https://www.bseindia.com/ .
The game changing portfolio will initially offer three distinct capabilities that go beyond traditional communication tools. Designed to integrate effortlessly with communication channels and live agent interfaces, the suite will leverage Generative AI (GenAI) to provide a competitive edge through streamlined, personalised and highly engaging customer interactions https://sbi.com.in/.
The platform will also empower enterprise customer support and marketing teams to build rapport through intelligent and immersive engagement, thereby enhancing the overall user experience https://www.conexpoconagg.com/.
Kaleyra AI will initially be offered in beta to select Tata Communications customers early next year. A general availability release, on Tata Communications’ AI Cloud, is anticipated in the first half of 2025. Fiinews.com
