Mukker believes a positive workplace makes employees’ efforts impactful
Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA – Bloomberg: TEP FP) says its state-of-the-art office in Mohali is for catering to business expansion to deliver exceptional customer experience management and digitally integrated business services to the world’s leading brands.
Speaking at the Mohali delivery centre opening, Teleperformance Group CEO Daniel Julien said, “India is the world’s largest talent reserve for the English-speaking world and beyond.
“Today, more than 5 million skilled and dedicated Indian employees provide BPO/IT services to the world, specifically for Customer Experience Management, Analytics, Back-Office and Technology Services.
“At Teleperformance, we are extremely proud of our large and successful India operations that consistently deliver outstanding quality in Process Engineering, Advanced Analytics, One-Office operations and Digital Transformation.
“Thus, the Teleperformance Group will continue to fully support Teleperformance India’s strong dynamics. This new opening and expansion is another tangible testimony of our commitment,” he said.
Teleperformance India CEO Anish Mukker added, “We believe that a positive workplace makes employees’ efforts impactful.
“We have, therefore, invested in workspaces that make our employees feel comfortable and happy, and which inspire them to put their best foot forward. This is reflected in a better service to our clients’ customers, and grants us access to a global, talented, motivated and engaged team that strives for excellence and success at every step.”
The new expansive Mohali campus, called “TP Olympiad” and Teleperformance’s third in the city, is spread across 185,000 square feet and 7 floors. Strategically located to serve leading global clients in Ecommerce, Technology, Travel and Telecom, the campus will make working a fun and enriching experience for employees.
The new campus can accommodate over 2,500 employees and is a sports-themed workplace complete with 24×7 cafeteria and a VR-Gaming Zone designed to offer an immersive experience to its employees.
With state-of-the-art infrastructure and essential amenities, including gender agnostic restrooms to support all genders, age-groups and the specially-abled, the new site is a validation of Teleperformance’s commitment to being more diverse and inclusive.
Teleperformance has 80,000 employees in India, serving over 200 clients, and is proud to be a people-first company committed to investing in workplaces that create an inclusive and holistic environment.
The new Mohali site is one of many that Teleperformance has launched in recent years to support its rapid business expansion. Most recently, the company launched new sites in Gurgaon and Hyderabad, forging ahead with plans to add an additional 20,000 employees to its workforce to hit the 100,000-emloyees mark in next year and a half.
Serving as a strategic partner to the world’s largest companies in many regions, Teleperformance offers a One Office support services model including end-to-end digital solutions, which guarantee successful customer interaction and optimized business processes, anchored in a unique, comprehensive high touch, high tech approach.
Nearly 420,000 employees, based in 88 countries, support billions of connections every year in over 265 languages and around 170 markets, in a shared commitment to excellence as part of the “Simpler, Faster, Safer” process. fiinews.com
