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More and more Indians opt for mobile banking

Fiinews by Fiinews
March 8, 2021
in Technology
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74% Indians will use bank apps on longer-term

Indian consumers have shown more appetite to use mobile banking app compared to consumers globally in the longer term, according to a report ‘After The Covid-19 Vaccine What Will Define Success In The Financial Services New Normal’ by Capgemini which was released on 8 Mar 2021.

Bank Website/Internet Banking:
Global Consumer
49% were using Internet Banking before the pandemic

54% were using Internet banking during pandemic (April- May 2020)

55% use Internet Banking currently (November 2020)

58% will prefer internet banking in the longer-term.

Indian Consumer

56% were using Internet banking before Covid-19 pandemic

67% were using Internet banking during the pandemic (April- May 2020)

71% currently use Internet banking (November 2020)

73% will use Internet banking in the longer-term.

Frequency to use online channels in India is expected to surge even after the pandemic is over, said the report.

Bank Mobile App:
Global consumers

47% were using the mobile bank app before Covid-19 pandemic

52% were using the mobile bank app immediately after the pandemic (April – May 2020)

55% are using mobile bank app currently (November 2020)

58% will continue to use mobile bank app in the longer-term

Indian Consumers

47% were using mobile bank app before Covid-19 pandemic

67% were using mobile bank app immediately after the pandemic (April-May 2020)

72% are using mobile bank app currently (November 2020)

74% will continue to use mobile bank app in longer-term. technology @digital #online #software #projects #investment /fiinews.com

Tags: Capgemini
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