Intel guides in making MSMEs tech-savvy
In a major initiative, the MSME Ministry has started deploying Artificial Intelligence (AI) and Machine Learning (ML) to assist and provide solutions to the issues of Micro, Small, and Medium Enterprises (MSMEs).
The Ministry has implemented AI & ML on its robust Single Window System which has a portal at the virtual level and technology-equipped physical control rooms at around 69 locations of the country.
It is working aggressively to take the Nation and the MSMEs in the direction of Industry 4.0 and encouraging MSMEs to adopt the latest technologies which would help manufacture essential and enabling products like sensors, motors, computer displays and other animation technologies.
Intel is the partner with the Ministry, having guided for five months in implementing AI & ML tools for use, said the Ministry on 14 Oct 2020.
MSME Minister Nitin Gadkari elaborated the work done by the Ministry during the AI Summit organized by Intel on 14 Oct 2020.
• AI is the idea of making machines capable of thinking, acting, and learning like humans.
• It has an ability to enable machines to Learn, Adapts & Do which “Rule-based (MIS) Automations” cannot.
In this phase, as implemented on 14 Oct 2020:
- AI has started giving the MSME Ministry social media insights relating to MSMEs for its policy action through Facebook, Twitter, Instagram, Blogs, Forums and Online News which were not available to us on a holistic basis;
- Ministry says that till now, for grievance redressal, we were dependent on the complaints and data which come to and through our CHAMPIONS portal. Now, we are able to know the pulse of the entire MSME Sector even without the stakeholders going to our portal;
- Ministry officials say that now it will be possible to know the emotions of the people involved with or dependent on the MSME sector in real-time;
- Moreover, AI tools present Data-driven insights that are easy to understand. They can slice and dice data in many ways which are not available in traditional tools of Information Management Systems (MIS);
- This allows even our ordinary staff, not just specialists, to easily discover actionable points;
- The data analytics can be easily shared as real-time live-data links with the teams at Central (Hub level) and spokes of CHAMPIONS Control Rooms spread all over India, an officer said;
- Ministry feels that now onwards, the AI is going to do the tedious work of preparing data for analysis; thus, freeing up their human resources to engage in more productive work.
Ministry said that with this spirit and possibility, currently, they have started:
• Enabling and Optimizing their Champions portal with AI & Analytics technology to derive insights;
• This is helping them in understanding the issues in real-time which includes information intelligence and sentiment analysis based on widely available Social media and Online data.
“This input & intervention will enhance our information resources on the one hand and free our human resources on the other,” an official said.
Ministry of MSME also said that now the next phase is relatively easier for which the trial is on. The second phase would be directed towards real-time grievance redressal and management.
This includes:
• Increasing the performance of control rooms & officers through AI-enabled ChatBots for faster response to the query of portal users;
• Give Real-time, detailed analytics across the entire workflow of its single window system and grievance redressal through the Champions portal for effective resolution and greater stakeholder satisfaction.
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