Fiserv to help BFSL reimagine customer journeys
Indian banks are accelerating digital services for providing financial services to customers, especially during the COVID-19 period.
This digitization trend was noted by Ivo, EVP and head of Asia Pacific at Fiserv Inc of Brookfield which has signed up its services with BOB Financial Solutions Limited (BFSL), a wholly-owned subsidiary of Bank of Baroda.
“The speed at which financial services providers need to satisfy customer demand for digital services has further accelerated as a result of the impact of COVID-19,” Distelbrink said on 29 July 2020.
“With Fiserv, BFSL can reimagine customer journeys and launch to market with speed in order to better serve their customers in a rapidly changing digitally-centric world,” he said.
BFSL is one of the earliest issuers of credit cards in India and has a reputation for delivering superior card products and services to its customers.
To advance their digital strategy and keep pace with rapidly changing consumer expectations, BFSL will utilize FirstVisionTM from Fiserv, an end-to-end managed services solution that enables card issuing and processing with global economies of scale and integrated capabilities that span the card lifecycle.
The service-oriented architecture and open APIs of FirstVision facilitate rapid application development, enabling new capabilities to be brought to market more quickly and at a lower cost. The software as a service (SaaS) solution is hosted locally in India and enables card processing for major issuers across the country, helping ensure compliance with local payment and customer data regulations.
“Delivering robust, secure products and a superior experience to our customers is our priority,” said Shailendra Singh, managing director and CEO at BOB Financial Solutions Limited.
“Fiserv understands our market, and we value the fact that their card processing capabilities are hosted in India. The scalable, integrated technology provided by Fiserv will allow us to deliver the experiences our customers expect now and into the future, as we accelerate the launch of new products and services being adopted by all major issuers,” said Singh.
The #FirstVision platform will enable BFSL to move forward on their digital transformation journey with a fully integrated suite of card management tools including digital cards and loyalty management, advanced fraud modules, risk management and analytics solutions.
BOB Financial Solutions Limited (formerly known as Bobcards Limited) was established in the year 1994. It is a Non-Banking Financial Company, wholly owned by Bank of #Baroda, one of the top banks of India. The company’s primary business is in credit cards with its key differentiator being simple, easy-to-understand products that are fairly priced and efficiently serviced. For details, please visit www.bobfinancial.com.
@Fiserv, Inc. (NASDAQ: FISV) aspires to move money and information in a way that moves the world. As a global leader in payments and financial technology, the company helps clients achieve best-in-class results through a commitment to innovation and excellence in areas including account processing and digital banking solutions; card issuer processing and network services; payments; e-commerce; merchant acquiring and processing; and the Clover® cloud-based point-of-sale solution. #technology #AI #ML #banks #finance #fintech /fiinews.com
