MetLife to help scale business

(L-R) Zia Zaman, LumenLab CEO and Chief Innovation Officer of MetLife, Asia; Françoise Lamotte, Head of Direct and Digital, MetLife EMEA; Zal Dastur, COO & Co-founder, Lucep; Kaiesh Vohra, CEO & Co-founder, Lucep; Eric Clurfain, Head of MetLife EMEA.

Lucep, which works out of Bangalore and Singapore, won the collab 3.0 EMEA programme and insurtech innovators’ US$100,000 contract to pilot their solutions with MetLife, the organizers of the contest.

Lucep is an omni-channel engagement system that generates leads from digital channels and directs them to the best agents available to respond to the call, providing the agent with analytics and data on the prospect to help convert them to a customer.

A record 148 start-ups from 32 countries applied for the programme, run by LumenLab, MetLife Asia’s Singapore-based innovation centre.

It supports the winner in scaling business with MetLife while helping to solve some of the insurer’s biggest innovation challenges across its business in Europe, the Middle East, and Africa (EMEA).

Zia Zaman, LumenLab’s CEO and Chief Innovation Officer of MetLife Asia said: “The record participation in collab 3.0 EMEA highlights the growth of the global insurtech sector and the high calibre of applicants made it very difficult to select an overall winner.”

“We look forward to working with Lucep and possibly other finalists, as we continue to transform the insurance industry and the way we interact with our customers through innovation.”

Eric Clurfain, Head of MetLife EMEA added: “The collab 3.0 EMEA programme has seen insurtech innovators, supported by our employee champions, tackle real challenges facing MetLife today. We are looking forward to partnering with Lucep to develop this exciting solution further to drive value for our business and enhance the experience for our customers.”

collab 3.0 EMEA, launched in March 2018 and is LumenLab’s third iteration of the ‘collab’ open innovation programme which aims to globally engage insurtech startups and offer them a fast-track opportunity to scale their businesses with MetLife.

To date, MetLife has awarded more than US$500,000 worth of contracts through collab in Asia that have helped develop practical solutions delivering value to MetLife’s business and customers. fiinews.com