Tsang says TSD to provide round-the-clock monitoring and technical support
Bombay-listed Mastek (NSE: MASTEK; BSE: 523704) has secured a three-year contract from the UK’s Government Digital Service (GDS) to design, build, and operate the GOV.UK One Login Technical Service Desk (TSD).
The TSD will serve as a single point of contact for resolving technical queries and issues 24×7. Mastek will design the TSD solution with proactive monitoring and alerting systems that support operational best practices in collaboration with UK GDS.
The contract is valued at £8.5 million, with options available to extend to a total of five years, said the Mumbai-headquartered group operating across 40 countries.
GOV.UK One Login is the UK government’s flagship digital programme, developing a single sign-on and identity checking solution for the government.
There are currently more than 340 services on GOV.UK, with around 190 accounts accessed via 44 different sign-in routes. GOV.UK One Login aims to replace these with a single ubiquitous way for users to sign in and prove their identity.
At scale, GOV.UK One Login will be the front door to accessing government services online and will be considered a Critical National Infrastructure.
Mastek is delighted to partner with 6point6 in the provision of collaborative cyber and fraud capabilities for operating the TSD service.
Rachel Tsang, Deputy Director for the Digital Identity Programme at GDS, said, “We are pleased to be in partnership with Mastek for a technical service desk to provide round-the-clock monitoring and technical support.
“GOV.UK One Login will be a step change in how people access government services, and working with Mastek will ensure that we are able to offer more effective and efficient support.”
Announcing the contract on 18 Oct 2023, Abhishek Singh, President of UKI & Europe at Mastek, said, “We are continually committed to delivering excellence in the CNI and other critical systems and services programmes of the UKI Public Sector. We are excited to be associated with GDS in their prestigious ‘GOV.UK One Login Programme’ and look forward to delivering it successfully.”
Cheryl Hartley, Vice President and Service Director for the Secure Government Services portfolio at Mastek, said, “I am delighted that we will be part of the GDS One Login vision, making authentication simpler across government.
“We understand how much of a seismic change this is for all government departments and are excited to enable its smooth and successful delivery.”
Mastek is an enterprise digital and cloud transformation partner that engineers excellence for customers in industries such as healthcare and life sciences, retail & consumer, manufacturing, financial services, and public sector across 40 countries, including the UK, US, Europe, the Middle East, and Asia Pacific.
A preferred Oracle, Salesforce, Microsoft, AWS and Snowflake partner, Mastek has 6,000+ employees and delivers right-fit solutions to both medium businesses and global Fortune 1,000 clients. Fiinews.com
