Businesses require multi-channel customer engagement solutions, says Madhusudhan
Tata Communications, a global digital ecosystem enabler, today announces completion of the acquisition of Kaleyra, Inc. (NYSE: KLR), having paid an aggregate consideration of approximately US$100 million in cash and assumed all of the company’s outstanding debt.
The combination of Tata Communications customer engagement solutions and Kaleyra’s stronghold in technology, engineering and research & development will drive growth of global enterprises, powered by hyper-personalised and intelligent customer interactions.
Kaleyra is now a wholly owned subsidiary of Tata Communications Limited.
On 28 June 2023, Tata Communications had entered into a definitive agreement with Kaleyra to acquire it through Tata Communications Limited.
“In today’s hyperconnected world, customer success and loyalty are pivotal to enterprise growth across industries and geographies,” said A.S. Lakshminarayanan, MD and CEO, Tata Communications.
“We at Tata Communications are committed to revolutionise how businesses engage with customers, leveraging a digital fabric to harness data insights for delivering seamless, secure, smart and impactful customer interactions.”
Mysore Madhusudhan, Executive Vice President, Collaboration and Connected Solutions, Tata Communications, elaborated on 6 Oct 2023, “In this digital age, businesses require multi-channel customer engagement solutions built for intuitive, intelligent and automated interactions.
“Together, Tata Communications and Kaleyra form a powerful combination, poised to shape the customer engagement platforms of tomorrow.”
Dr. Avi Katz, Founding Managing Partner of GigCapital Global, said, “As the Chairman of the Board of Directors of Kaleyra since inception in November 2019 by way of combination with GigCapital1.
“This acquisition reflects a global recognition of the leadership of Kaleyra in the CPaaS industry, fruits of hard work of the entire Kalyera team for the last four years and excellent relationship with Tata Communications.” Fiinews.com
