Digital Trust programmes will be one of the highest priorities
Amitabh Sarkar, Vice President & Head of Asia Pacific and Japan – Enterprise, Tata Communications, wants to remember 2022 as the year in which technology scaled up globally and the rules of the new normal became simple – digitalise or fall behind.
“This trend will see us move into a world of hyperconnected interoperable environments with increasing reliance on immersive interaction between employees, partners, suppliers and customers of an enterprise.
“As we march into 2023, let’s look at six technology trends we believe will impact and shape the business world in Asia Pacific.”
These are:
1. Increase focus on trust and cybersecurity
“Digital Trust” programmes will be one of the highest priorities of business leaders in Asia Pacific. Enterprise businesses must continue to build trust across their digital ecosystems.
That means maintaining the integrity and security of all transactions and data, being transparent about data privacy, and complying with regulations.
However, achieving this remains a challenge in the face of constantly evolving threats, lack of security skills and stringent data privacy requirements.
Furthermore, managing and reducing risk will become even more complicated with remote working and the adoption of 5G and IoT. This evolving landscape requires businesses to deploy an average of over 45 cybersecurity-related tools, increasing the complexity of their security and reducing its effectiveness.
CIOs need a partner who can help them manage risks, simplify operational complexity, and ensure all customer data and interactions are secure and handled with trust.
Moreover, APAC organisations will invest more in cybersecurity as cyber threats continue to rise. Supply chains and governments were the core targets of bad actors this year, so cybersecurity will continue to be a key focus for all organisations in 2023.
2. Evolution of virtual workspaces
Digital-first customer interaction platforms such as Tata Communications DIGO allow businesses and customers to engage across multiple platforms, including voice, SMS, email, social messaging, video, text-to-speech, IVR, chatbot and more.
These solutions are in very high demand, and businesses will continue to reimagine the office landscape of the digital world. At the same time, metaverses and other virtual spaces will provide an immersive shared space for companies and may slowly develop their own virtual economies using digital currencies.
3. Emergence of more 5G innovations
Breakthroughs in 5G and LTE data networks will lead to greater enterprise innovations.
Enterprises will leverage these innovations to achieve their business goals and explore new revenue streams.
4. Next-generation AI
APAC enterprises will continue adopting machine learning and artificial intelligence solutions to improve customer service and contact centre functions.
5. Network modernisation remains vital
Network modernisation is another crucial piece in the digital enterprise puzzle. As companies become more connected, expand operations into newer markets, deploy distributed applications and tap into a geographically dispersed labour pool, their network architecture must readily support distributed applications deployed in the cloud, on-premises and at emerging collection ‘edges’.
For all of this to happen seamlessly, predictable network performance and strong security controls will become even more essential.
6. Sustainable technology to shape digital agenda
Climate change is a top priority for business leaders, and more attention is being paid towards Environmental Social Governance (ESG) efforts to meet sustainability goals. This means digital strategy and sustainability will become increasingly important and intertwined.
Communications and collaboration solutions are one of the widely adopted digital technologies in which organisations can look to minimise their environmental footprint.
Asia Pacific’s carbon emissions actually fell from nearly 17.18 billion metric tonnes in 2019 to 16.75 billion metric tonnes this year, according to research company Statista.
This can be partly attributed to COVID-19 restrictions and the proliferation of remote working. By continuing to support remote or hybrid working models, organisations can lower their carbon emissions by cutting down on travelling and commuting. fiinews.com
