Mirjankar says Kiyaverse is used by two banks in Asia Pacific
Kiya.ai of Navi Mumbai is extending its service to banks in Latin America with clients in Brazil and Chile while it has launched metaverse for two banks in Asia Pacific.
“Our global expansion has been successful, given that revenue is now 50:50 from more than 500 bank clients in India and across the 57 markets,” managing director Rajesh Mirjankar said on the sidelines of Singapore Fintech Festival held Nov 2-4, 2022.
He said Kiya.ai growth in the Indian market is phenomenal. It handled 20 billion transactions processed between the National Payments Corp of India (NPCI) and banks till date this year compared to 14 billion transactions handled last year.
Product wise, the company’s ‘Kiyaverse’ platform is designed to empower banks with their own metaverse that provides a highly personalised experience to their customers, using cutting-edge technology with a human touch which significantly deepens and personalize customer interaction.
Elaborating, Mirjankar said that at least two of the 36 bank clients in Asia Pacific have started using Kiyaverse, a metaverse for easier interaction between customers and banks.
However, Mirjankar acknowledges the challenges faced on having to work in emerging markets with skilled-manpower shortage.
Kiya.ai trains fresh university graduates from its markets in Pune, Chennai and Mumbai offices, and then assign them to their respective home bases.
The company’s mode of market expansion is also carried out through partnerships with local technology companies where possible.
The Fintech company will also be hiring 350 experts in the coming months, taking its workforce to 1,900 by March 2023 from the current 1,550, in tandem with market expansion pace. Most of the new hiring will be for the expanded operations in the South East Asian markets.
With more and more banks embarking on digitalization journeys, Kiya.ai offers micro-finance solutions, scan and monitors transactions to check on the menace of money-laundering, trade transactions in banned goods, banned currencies and blacklisted markets, he said. fiinews.com
