Voice AI to deliver clear-accurate medical information
San Francisco-headquartered Synthio Labs, with teams across India and the US, says AI is becoming a new customer-engagement infrastructure for global pharma companies which spend over US$30 billion every year to engage doctors and patients but operate manual, fragmented and difficult to scale communication.
Doctors are flooded with information, and many patients do not get regular support, leading to treatment drop-off rates of up to 50% in long-term illnesses, said Synthio Labs, the next development plan of which has received US$5 million in seed funding from a round led by Elevation Capital with participation from 1984 Ventures, Peak XV Partners, Y Combinator, and several strategic angels from the global healthcare and AI ecosystem.
The clinical-grade voice AI company transforming how life sciences organisations engage clinicians and patients, Synthio Labs is building the operating system as AI is becoming the new customer-engagement infrastructure for global pharma.
Its compliant and real-time Voice AI will help deliver clear, accurate medical information to every doctor and patient. This technology can support pharma companies and healthcare providers globally, especially in chronic care and large patient support programs.
Synthio Labs’ AI Operating System unifies three flagship platforms: Jarvis, the clinical-grade Voice AI copilot for field teams; Ather, the multimodal AI engine that powers seamless omnichannel engagement with physicians and patients; and Simulation Studio, the advanced insight platform that generates high-fidelity digital twins of clinicians and patients for research and strategy.
Together, these products help life-sciences teams automate compliant conversations, capture structured intelligence at scale, and deliver consistent, human-grade experiences to every clinician and patient.
“Beyond breakthrough medicines, the future of healthcare will depend on how we reach and support every clinician and patient who relies on them,” Supreet Deshpande, Co-founder and CEO of Synthio Labs, said on 20 Nov.
“At Synthio, we’re building the AI infrastructure that makes that possible – intelligently, compliantly, and at scale,” added Rajashekar Vasantha, Co-founder and CTO.
Sahitya Sridhar, Co-founder and Chief Product Officer, said, “We’re designing products that make every conversation between pharma and their customers smarter, faster, and more meaningful. Healthcare is moving into a world of abundance. Our view is simple: bring consumer-grade experiences to pharma and empower the people delivering care.”
Early adopters include several of the Top 10 Pharma Companies and leading D2C healthcare brands who are using Synthio’s Voice AI to transform physician and patient engagement. In one project, Synthio’s Voice AI reached more than 5,000 eczema patients in 48 hours, highlighting its ability to scale personalized support rapidly.
Rafal Pielak, Founder and CEO, Soteri Skin, said, “It’s been a pleasure working with the Synthio Labs team. They built a voice AI agent that engaged thousands of eczema patients, completing 5,000 calls in just two days. The agent supported onboarding, screening, and patient assistance end-to-end, fully automating our feedback and review collection. We’re very happy with the results and look forward to working together again.”
Synthio Labs was founded by Supreet Deshpande, Sahitya Sridhar and Rajashekar Vasantha, an India-origin team with early academic and professional roots in the country. The founders bring deep expertise across pharma strategy and advanced AI engineering, built through leadership roles at McKinsey, ZS Associates, Amazon and Audible.
“They have led multi-million-dollar commercial programmes for global life sciences companies and played key roles in developing foundational LLMs and multi-agent voice systems at Amazon and Audible. The company plans to use this funding to expand its engineering and product teams, scale enterprise deployments across the U.S. and Europe, and deepen its partnerships with leading life sciences clients. Synthio aims to establish AI-driven engagement as the new standard for how pharma teams support clinicians and patients globally,” said Synthio Labs, a clinical-grade conversational voice AI company that helps life sciences organizations engage clinicians and patients through secure, compliant, and intelligent voice technology. Its suite of AI products Jarvis, Ather, and Simulation Studio, powers omnichannel engagement for global pharma and biotech teams. Fiinews.com
