Market: Freshworks-ZNet bring added value to local service providers

Customer engagement-satisfaction is critical challenge for modern businesses, says Jadoun

San Mateo, California-headquartered Freshworks Inc (NASDAQ: FRSH) has entered into a distribution partnership with ZNet Technologies Private Limited of Jaipur-Mumbai, bringing added value to local service providers with support from certified professionals.

With this partnership, Freshworks’ suite of products including Freshdesk, the omnichannel helpdesk software, and Freshsales, an all-in-one CRM with marketing and sales automation capabilities will be added within the product portfolio that ZNet businesses and channel partners can choose to resell.

“We believe in symbiotic partnerships where we share our technologies, global experience and industry know-hows with partners to enable them to succeed in the competitive Indian market and deliver delightful experiences to customers,” said Varun Vig, Head of Channels & Alliances for Freshworks APJ, India and MEA.

“ZNet’s expertise is helping businesses succeed in their digital transformation journey by implementing business applications on the cloud. Coupled with ZNet’s strong reach in the India market will help us scale our business and build lasting customer relationships in the region,” Vig said on 26 July 2022.

This partnership benefits enterprises across all sizes and fast-growing industries like automotive and hospitality coupled with ecommerce consulting firms who need efficient marketing strategies!

“During the pandemic followed by an endemic, customer engagement and satisfaction has emerged as a critical challenge for modern businesses,” added Munesh Jadoun, CEO, ZNet Technologies.

“Most customer experience (CX) solutions that are available in the market today are either too expensive or complicated with complex deployment costs that make them difficult for most businesses to implement without the technical know-how. Freshworks’ affordable products make it easy for any company to engage with their customers.

“With Freshworks’ Do-It-Yourself approach that makes it easier than other CX systems in the market today, you will lead over your competition in no time!” said Jadoun.

As an established and competitive distributor, ZNet is equipped with both sales and technical knowledge along with the capability to empower partners with a homegrown automation platform to help customers get up to speed with Freshworks products and solutions.

Purpose-built for IT, customer support, sales and marketing teams, Freshworks products empower the people who power business. fiinews.com