WhatsApp: banking activities on there go
Axis Bank’s objective is to re-define the role it can play in the life of customers, by elevating digital banking to new domains of customer engagement, Sameer Shetty, Executive Vice President and Head – Digital Banking, said on 10 June 2021, announcing the deployment of Karix Mobile’s technology of a conversational banking solution, WhatsApp Business.
“This technology will not only enhance customer experience, but also provide a seamless and personalized experience to all our customers, as well as non-customers,” said Shetty of the solution which adds to the convenience in banking and brings ease of use to customers leading to higher Customer Satisfaction Scores and Net Promoter Score for the bank.
Using the Karix Mobile solution, Axis Bank customers can now start a WhatsApp chat with the bank to conduct frequent banking activities on-the-go.
A gamut of financial services, both transactional and informational, such as checking account balance, checking of credit card bill amount, knowing nearest branch or ATM location and the like can be availed by customers through this solution.
Using the solution, Axis Bank customers can now start a WhatsApp chat with the bank to conduct frequent banking activities on-the-go. A gamut of financial services – both transactional and informational – such as checking account balance, checking of credit card bill amount, knowing nearest branch or ATM location and the like can be availed by customers through this solution.
“At Karix, we are committed to develop solutions that help our partners deliver an amazing customer experience,” said Deepak Goyal, Chief Business Officer, Tanla Platforms Limited, the Indian parent of Karix Mobile.
“From digitising the account opening process to serving the customer throughout the lifecycle with omnichannel communication, our obsession with improving customer experience has led to some path breaking innovations in the cloud communications space for the banking industry,” he elaborated.
Customers can get started with WhatsApp banking with ease either by giving a missed call, sending an SMS or subscribing to receive WhatsApp messages via the numbers provided on the bank website. All communication on the WhatsApp account is encrypted end-to-end and all sensitive information is safe and secure. The solution adds to the convenience in banking and brings ease of use to customers leading to higher Customer Satisfaction Scores and Net Promoter Score for the bank.
With Axis bank being one of the first to capitalise on this opportunity, solutions as these are intended to make customer communication simpler, quicker, and engaging. The deployment of solutions such as NLP, Rich Cards coupled with Backend Automation for straight through processing is meant to not only provide easy access to digital banking but also ensure customer experience is seamless and intuitive, leading to increased customer satisfaction score and higher net promoter scores for banks.
With more than two billion messages sent across every day on WhatsApp across 180 countries and 60 languages, banks and financial institutions with a large customer base could thrive offering richer communication experiences. Visually rich interactions such as PDFs and Google Map locations can be sent through WhatsApp eliminating the text fatigue that users usually face when communication is sent through other media.
Tanla Platforms Limited (NSE: TANLA) (BSE: 532790) transforms the way the world collaborates and communicates through innovative CPaaS solutions. Founded in 1999, it was the first company to develop and deploy A2P SMSC in India. Today, as one of the world’s largest CPaaS players, Tanla processes more than 800 billion interactions annually and about 60% of India’s A2P SMS traffic is processed through its distributed ledger platform-Trubloq, making it the world’s largest Blockchain use case.
Tanla touches over a billion lives carrying mission critical messages meeting the needs of the world’s largest customers. Tanla Platforms Limited is headquartered in Hyderabad, India and is expanding its presence globally. #technology #banking #digital /fiinews.com
