Ascend Digital retained by NITA of Ghana
Tata Communications said it is working to empower their franchisees to deliver enhanced customer service and brand experiences using its robust, secure and high-performance network for one of the leading brand franchise operators in the Middle East.
“The brand franchisees as well as the company’s employees will be able to access business critical applications hosted over multi-cloud environment in a more secure, efficient, reliable and cost-effective manner using Tata Communications IZOTM Private Connect service,” said Tata Communications in a release on 29 April 2021, updating its projects.
“This will enable them to address the high latency and scalability challenges of traditional Internet based solutions by providing a private network connectivity to all cloud service provider platforms, over a highly resilient and robust core network backbone of Tata Communications.
“The service will provide 100% availability and predictability for all their Software as a Service (SaaS) applications, increasing their employee productivity and enhancing the consumer facing apps experience, leading to customer delight,” said the company.
Further, Ascend Digital Solutions Limited, a trusted technology and solutions providers for the Government of Ghana – in partnership with Tata Communications Transformation Services (TCTS) – a subsidiary of Tata Communications, have been retained to manage and operate the network infrastructure for the National Information Technology Agency (NITA), the ICT policy implementing arm of the Ministry of Communications of the Republic of Ghana.
TCTS, along with Ascend, will assist the Ghana Investment Fund for Electronic Communication (GIFEC), an agency mandated to deliver universal basic telephony access to the unserved and underserved communities, in rolling out Rural Telephony, a project initiated to provide data and voice connectivity to more than 2,000 rural sites across 172 districts in 9 regions in Ghana, reaching over 3 million people.
“This venture will make Internet and basic telephony easily and economically accessible in unconnected communities, ensuring quality coverage and seamless end-user experience across Ghana. From providing farmers with accessibility to market information, to helping the underserved realize the potential of the technology to catalyse economic opportunity, this endeavour will make the recipients more productive members of society.
“We will leverage our Network Operations Centre (NOC) services to maintain NITA’s network infrastructure across fibre cable, wireless LTE and Data Centre domains, to provide reliable networks to their subscribers. TCTS, in conjunction with Ascend, will provide strategic advice to enterprise customers on business enablement strategies such as product portfolio and more, to facilitate digital transformation through next-generation technologies,” said Tata Communications.
An integrated container logistics company and global leader in shipping services have selected Tata Communications to enhance its customer engagement experience. The solution will enable their inbound and outbound customer communications in over 200 locations across 109 countries on an integrated global platform.
The service offers a user-friendly, cloud-based capability and makes it easy for customers and agents to interact at any time, from anywhere. The Tata Communications solution combines our Global SIP Connect service with the Cisco WebEx Cloud Contact Centre. The solution brings the ecosystems together for a seamless user experience.
“Merging disparate systems into one globally consistent service platform is helping drive improved IT operational efficiencies and increased customer agent productivity. The model will result in significant cost savings for them in the next five years.
“This solution will significantly impact their digital transformation journey and strengthen their position as a global integrator of logistics while delivering a seamless experience for their customers,” said the company.
One of Asia’s leading multinational automotive manufacturing companies, has selected Tata Communications to provide end-to-end connectivity for their connected tractor use case, offering a cloud-based Intelligent Connected Vehicle platform for a multi-country launch.
They will be able to enhance the productivity of farmers who use their tractors by remotely and on a real-time basis sharing with them vital information such as, climatic conditions, precision farming, driver’s information and vehicle’s health, using Tata Communications MOVETM Automotive solution. This solution will help the company step away from the traditional physical SIM card and replace it with embedded connectivity across their countries of launch.
“This will offer a pure multi-network support with true auto-switching capability, ensuring the device in these new tractors always have seamless connectivity on the best available network.
“The company will be able to successfully execute its multi country rollout through the B2B connectivity platform that we offer. Company’s operations team will also be using our Intelligent Connected Vehicle platform to access information, manage connectivity and generate reports available on the portal,” said Tata Communications.
In India, one of the largest government-owned banks has expanded its relationship with Tata Communications to strengthen its customers’ trust and scale up the bank’s capabilities to protect its customers assets ensuring the integrity of sensitive data from cyberattacks.
Tata Communications will extend the bank’s current portfolio of Security Operations Center (SoC) services, along with increasing the number of on-site SoC teams to support the incremental requirement. Users of the bank’s service will benefit from reduced downtimes, making them more reliable and available for their customers 24X7.
The effectiveness of the security controls are enhanced by our continuous monitoring which reduces cyber-risks and real-time tracking using our centralised reporting and dashboard. This also leads to operational and cost efficiencies for the bank.
The enhanced services will support the bank build a stronger security posture while scaling up its adoption of advanced digital technologies, giving its customers a more secure and seamless banking experience, said Tata Communications.
Meanwhile, the company reported consolidated revenue of Rs.4,073 crore (US$559 million), down 7.4% YoY. This has been largely due to degrowth in Voice business and Data business.
Data revenue was Rs.3,515 crore (US$482 million), down by 2.2% on the year primarily due to longer deal conversion and execution cycle as well as impact of the COVID-19 and moderation of UCC traffic.
“We maintained profitability despite slower revenue growth, EBITDA at Rs.1,015 crore (US$139 million); up +16.8% YoY while EBITDA margin was at 24.9%. Profit was Rs.299 crore as compared to a loss of Rs.275 crore in same quarter last year.
A.S Lakshminarayanan, MD and CEO, Tata Communications said, “FY21 has been a great year; making excellent progress on our well-defined strategy. Execution on financial fitness is yielding good results and the shifts from products to platforms, deeper customer engagements are a work in progress and we anticipate continued progress on these strategic levers to achieve our goals.
“Our teams have gone the extra mile in delivering benchmark level Net Promoter Score (NPS) in a difficult year and are committed on execution to deliver on our strategy.”
Commenting on the results, Kabir Ahmed Shakir, Chief Financial Officer, Tata Communications, added, “Our focus on right operating structure and cost efficiencies have started to show results during the year. There has been significant improvement in profitability making our business fit to compete effectively. Profit and cash flow generation has improved dramatically. We now have a stronger balance sheet providing us the flexibility to invest for future growth of business.” #projects #contracts #software #technology #banking /fiinews.com
