India preferred for business continuity and CX resiliency plans, says Iyengar
Sitel Group®, a global leader in end-to-end customer experience (CX) products and solutions headquartered in Miami, Florida, is hiring for more than 2,000 work-at-home jobs to meet the needs of rapid growth in India from where its agents support clients’ customers in 10+ languages, including English, French, Spanish, Arabic, Mandarin, Japanese and Indian regional languages.
“Many of our clients are choosing India not only for their business continuity and CX resiliency plans, but also to integrate digital solutions with our talent pool to deliver great results for their customers while lowering operational costs and increasing efficiency,” Ravi Iyengar, Chief Operating Officer – Sitel APAC, said on 23 Feb 2021 announcing the recruitment plan.
The new positions are work from home opportunities that offer career development, paid training and benefits. Interested candidates should apply at jobs.sitel.com.
“India continues to lead in the market as a favored offshore location for contact center delivery among enterprise customer experience decision-makers,” said Peter Ryan, Principal Analyst, Ryan Strategic Advisory in comments on Sitel plans.
“Its smart infrastructure, global talent pool and booming tech scene make India the top destination for cost-effective, multilingual and high-skilled employees,” he highlighted.
“With state-of-the-art contact centers strategically located in Mumbai, Gurgaon, Hyderabad and Chennai, we provide voice and non-voice customer care, tech support, sales support and back-office solutions,” said Gautam Sinha, VP & GM – Sitel India.
“We support global clients across a wide range of industries, including communications, retail, travel and transportation, insurance and financial services,” he elaborated.
Since opening its flagship site in Mumbai in 2000, Sitel® India has seen steady growth in the market, especially in the past two years—reporting 7% YoY growth in 2019 and 21% in 2020.
With a population of over 1.3 billion, 65% of which are below the age of 35, India has the largest diversified talent pool of technical and service professionals worldwide. India’s business-friendly climate, diverse workforce and growing class of urban, English-speaking professionals make it a premier outsourcing destination.
After successfully transitioning more than 85% of its workforce to its Sitel at Home™ model in under two weeks during the COVID-19 crisis, Sitel India continues to see steady improvement in agent performance, retention and eNPS scores.
Sitel India has strong, long-term client relationships, with an average tenure of 11 years.
As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group® partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive edge across all customer touchpoints.
With 90,000 people working across the globe – at home, in contact centers and within MAXhubs – it securely connect brands with their customers over 4.5 million times every day in 50+ languages, driving our clients’ digital CX strategies forward.
Powered by our global strength, local expertise and proprietary technologies, Sitel delivers tailored solutions to fit clients’ needs through a consultative, customer-centric approach.
EXP+™, Sitel Group’s Enterprise Experience Platform, is a flexible solution with complete cloud capability, designed to simplify the delivery of end-to-end CX services, while boosting efficiency, effectiveness and customer satisfaction. EXP+ creates a robust ecosystem by harnessing the power of four connected product families: Empower, Engage, Explore and Evolve.
“With our award-winning culture built on 35+ years of industry-leading experience and commitment to improving the employee experience, we improve business results by pairing innovative design thinking and digital solutions – including self-service, artificial intelligence (AI), automation and data-driven analytics – with the expertise, emotion and empathy of our people to Create Connection. Value Conversation,” said Sitel Group. #technology #investment #skill #training #jobs #markets /fiinews.com
