Seamless account opening from any device
CRMNEXT has announced integration with IDfy, one of Asia’s leading Video Banking solutions, to provide video banking, fraud detection and digital KYC solutions to enable banks with zero-touch account opening, onboarding and servicing.
“Customers can start their journeys from any device and enjoy seamless account opening, onboarding and servicing with AI-enabled processes including video KYC,” CRMNEXT said on 27 Oct 2020.
CRMNEXT integration with IDfy will help banks video-enable customer-facing processes allowing them to acquire new customers remotely with a simpler, safer and 100% secure Video KYC process.
The new integrated video platform allows Banks’ customers to connect on a live video call to complete all onboarding processes including the mandatory Know Your Customer (KYC).
The platform comes integrated with identification, authentication and verification APIs and allows flexibility for use cases across Assets and Liabilities like Account Openings, Credit Cards, Fixed Deposits, Loans, and Capital Markets.
The solution is compliance-ready with GDPR, AML, KYC, and other regulations.
Sushil Tyagi, Executive Director, CRMNEXT, said, “Our new solutions will enable the banking industry to effectively acquire, onboard and serve new customers. Our customers are witnessing significant savings in costs, increased conversion and retention rates without any risks and frauds. We believe this will be a game-changing solution to power growth during the pandemic and the new normal thereafter.”
Wriju Ray, Chief Business Officer, IDfy, said, “The Banking industry is poised for a transformation through the application of video across customer-facing processes. CRMNEXT customers will now have best-in-class Video Banking integrated into their world-class CRM solution. This will benefit end customers with easier access to finances while keeping Banks safe and efficient.”
CRMNEXT is a global leader in banking, insurance, and financial customer experience and engagement solutions. Its customers include large global banks and insurance companies including State Bank of India, HDFC Bank, ICICI Bank, Axis Bank, TATA AIA, SBI Life Insurance, Bajaj Allianz, Metlife, Transunion CIBIL etc.
IDfy is ranked amongst Asia’s Top 5 Regulatory Technology companies (REGTECH100). Leading Banks like HDFC and Kotak Bank, payments companies like PayTM and PhonePe, NBFCs and Fintechs like BACQ and Bajaj Finserv use IDfy’s technology solutions to stay safe and compliant while onboarding customers remotely from the comfort of their homes. #technology #IT #Banking #fintechs @startups /fiinews.com
