More Indians using mobile banking
Usage of digital banking and contactless payments has surged during the COVID-19 pandemic as Indian consumers are opting for digital and contact-free payment experiences instead of using cash, according to a report by FIS® (NYSE: FIS), a global leader in financial services technology.
A paradigm shift in consumer behavior is underway for where and how consumers make payments, carry out transactions and shop, according to findings in FIS’ PACE Pulse Survey 2020.
The results show that 68% of Indians are now using online or mobile banking to conduct financial transactions, and 51% expect to continue using these banking and payment methods after the pandemic.
Nearly half (48%) of respondents expect to use contactless payments instead of cash or cards in the post-COVID-19 world, says the report released on 10 Sept 2020.
Additionally, the report shows that young and senior Gen Y (24-39 years) consumers are more adaptive to changes in how they are making payments than other age groups.
“The payments landscape is witnessing a disruptive change, and consumer penchants have moved more voraciously toward contactless payments while offering new opportunities for innovation and growth,” FIS Managing Director Mahesh Ramamoorthy said.
“What’s more, this survey shows that these new habits are likely permanent and will continue in the post-pandemic world. For financial institutions and merchants that serve these consumers, it’s imperative that they understand these trends and create products and services that cater to the changing needs of their customers,” he said.
The report also shows that the use of mobile payment wallets is on the rise in India. The total digital wallet transactions in India nearly doubled to 253.2 crores in May this year, from 124.3 crores in February 2020, according to Reserve Bank of India (RBI) data.
The total value transacted from digital wallets grew even faster to Rs.11,080 crore in May, from in Rs.2,836 crore in February.
The 2020 FIS PACE pulse survey shows more than 93% of respondents stated they use mobile wallets to make payments, with young and senior Gen Y consumers the most active.
The COVID-19 pandemic has taken a toll on people’s personal finances in India, the FIS survey revealed.
Nearly half (49%) of respondents said they have faced salary cuts over the past three months, while twenty percent faced layoffs or furlough.
Forty-eight percent of respondents said they will not be able to sustain themselves financially for more than three months if they face a decline in income, according to the survey.
FIS is a leading provider of technology solutions for merchants, banks and capital markets firms globally with more than 55,000 people are dedicated to advancing the way the world pays, banks and invests by applying our scale, deep expertise and data-driven insights. #banks #cashless #online #data #contactless #technology /fiinews.com
