Transformation of customer self-service
Wipro Limited has implemented SAP S/4HANA® software for Sydney Water, a statutory state-owned corporation wholly owned by the New South Wales Government.
Wipro has also integrated modules of Industry-Specific Solution for the Utilities Industry (IS-U), Customer Relationship Management (CRM) and Flexible Real Estate Management (RE-FX) globally for the customer.
Leveraging SAP S/4HANA, Sydney Water will be able to deploy state-of-the-art features in its billing and customer services, enabling simplified billing processes and next-generation transformation of customer self-service.
Built with additional capabilities such as holistic view of customer data and intelligent mobile-based interaction, this solution will provide end users with an interactive interface. It will enable a 360-degree view of the customer, resulting in increased operational efficiency and cost-effective delivery of services.
George Hunt, General Manager – Customer, Strategy and Regulation, Sydney Water, said, “Sydney Water has a strong commitment towards being customer centric and delighting customers by providing progressive and innovative solutions. Sydney Water and Wipro worked collaboratively to successfully deliver this program.”
“Wipro’s deep expertise in the water and utilities space, capabilities in new and emerging technologies, and the close partnership with SAP have enabled Sydney Water to become more agile, deliver innovative solutions to customers faster and strengthen its leadership position in the marketplace,” N.S. Bala, President and Global Head, Energy, Natural Resources, Utilities & Construction, Wipro Limited said on 11 Nov 2019.
“In addition, we have leveraged our ‘Safe Water’ accelerator, a rapid deployment solution for utilities, to help deliver outcomes with predictable timelines and cost. We look forward to continue playing a key role in Sydney Water’s transformation journey.”
Wipro has invested over two decades assisting Electricity, Gas and Water Utilities across four continents, helping them bring about speedy and effective transformations.
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