Wipro Ltd has been chosen by Thames Water, the United Kingdom’s largest water and waste water services provider, to transform the utility company’s customer service and retail billing capabilities.
Thames Water serves 15 million customers in London and the Thames Valley region. As part of this multi-year contract, Wipro will be developing new IT systems and processes to help Thames Water improve customer experience and drive operational efficiencies.
A significant objective of this transformation programme is to enable Thames Water to compete effectively in the new Open Water deregulated market. From April 2017, 1.2 million business / non-household customers in the United Kingdom will have the right to choose their water supplier, making it the largest retail water market in the world.
To achieve this milestone, Wipro will help Thames Water implement a fast-paced SAP® industry solution for utilities billing, along with a new market integration gateway and a cloud-based customer relationship management (CRM) platform using SAP Hybris® Cloud for Customer. This deployment will leverage the SAP-qualified Wipro SaFeWater Rapid Deployment Solution, which has pre-built water industry-specific business processes to support the accelerated delivery of complex transformations.
This programme will replace a twenty-year old legacy billing platform and is designed to help simplify customer experience and introduce greater flexibility for Thames Water, which are much needed for an agile and digital retail business of the future.
Meanwhile, Wipro has implemented its Software as a Service (SaaS) platform – Managed File Transfer as a Service (MFTaaS) on Amazon Web Services (AWS) for organizations, thereby helping them integrate digitally with their clients, partners and employees.
Affinia Group, an innovative global leader in the design, manufacture, distribution and marketing of industrial grade products and services, is one of the clients for MFTaaS.
Prakash Matada, Vice President – IT Applications, Affinia, said, “A lot of our internal business processes like invoices, bank statements, etc. involve file transfers; and earlier legacy technology was not agile to support new requirements. Wipro’s cloud-based MFTaaS platform was a great choice. The solution is built on a ready-to-deploy AWS cloud platform and uses a multi-tenant architecture. It is agile, secure and the best part is that we don’t have to make any additional investments in product or support.”
Today, Wipro’s MFTaaS platform handles millions of file transfers across a portfolio of global clients and is one of Wipro’s most successful enterprise SaaS Platforms. Wipro anticipates that the MFTaaS platform can potentially reduce up to 30 percent in TCO (Total Cost of Ownership) for its clients vis-a-vis traditional deployments. fii-news.com
