Organizations to deliver innovative CX, says Joglekar
Uniphore, one of the world’s largest AI-native companies and CS Infocomm from Palo Alto, has formed a strategic partnership to elevate Customer Experience for the Enterprise through Mumbai’s CS Infocomm.
The collaboration leverages Uniphore’s cutting-edge products on its X Platform to deliver transformative solutions to CS Infocomm’s clientele, enhancing customer interactions and operational excellence.
Ravi Saraogi, Co-founder & President, Asia at Uniphore, expressed his enthusiasm for the partnership, saying on 20 Nov, “We are thrilled to bring our innovative technology to their clients. Uniphore’s U product portfolio on the X Platform will enable CS Infocomm’s clients to address their critical challenges and enhance customer experience.
“This partnership underscores our commitment to delivering advanced Enterprise AI solutions that empower businesses to thrive in today’s competitive landscape.”
Anil Joglekar, MD & Founding Member, CS Infocomm, highlighted the challenges this partnership addresses, stating, “The business landscape is evolving rapidly, and organizations need to deliver new and innovative customer experience (CX) capabilities to stay ahead.
“Our solutions, powered by Uniphore’s Enterprise AI capabilities, will help our clients deliver seamless CX that becomes a strategic advantage, reducing handle time and addressing queries quickly and efficiently.”
Specific benefits of the partnership include:
• New & Innovative CX Capabilities: Automation technology reduces handle time and delivers co-pilot assistance to associates to address customer needs.
• Contextualized Experience & Conversation Orchestration: Bots identify patterns and make recommendations based on customer sentiments, improving efficiency.
• Enhanced Customer Insights: Uniphore’s technology provides deeper insights into customer interactions, aiding in understanding customer sentiments and preferences.
• Streamlined Operations: Automatic topic identification and business entity extraction simplify conversation categorization and analysis.
• Data-Driven Decision Making: ‘U Analyse’ offers actionable insights from conversation analysis, empowering data-driven decision-making.
• Personalized Customer Interactions: Sentiment and intent analysis enable gauging customer emotions and intentions.
• Efficient Information Retrieval: ‘U Analyse’ offers a smart search function for quick information retrieval within customer interactions.
CS Infocomm, a renowned leader in CEM solutions, recognized the potential of Uniphore’s offerings to revolutionize their contact center solutions.
With the integration of ‘U Assist Solution,’ CS Infocomm can offer real-time intelligent agent guidance, robotic desktop automation, and sentiment and intent recognition, leading to improved agent efficiency and enhanced customer satisfaction.
Uniphore is one of the largest B2B AI-native companies – decades-proven, built-for-scale, and designed for the Enterprise. The company drives business outcomes, across multiple industry verticals, and the largest global deployments.
Uniphore infuses AI into every part of the Enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI and Workflow Automation along with a co-pilot to guide you. We understand better than anyone how to capture voice, video, text, and how to analyze all types of data.
As AI becomes more powerful, every part of the Enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in service of creating the most human processes and experiences for customers and employees.
CS Infocomm’s mission is to redefine enterprise interactions and unlock organizations’ true potential by delivering innovative and transformative solutions.
Their expertise spans Contact Center, Unified Communications, Business Process Optimization, Predictive Analytics, and Management, harnessing the power of AI, BOTs, IoT, and RPA to revolutionize operations. Fiinews.com
