Partnership to help insurers revolutionize their conventional processes, says Kohli
New Delhi’s Newgen Software, a global provider of a digital transformation platform, NewgenONE, has partnered with US-based Duck Creek Technologies to offer insurers a platform that helps connect front-office, middle-office and back-office for seamless flow of information, accelerates application development and streamlines end-to-end customer journey.
The integration between NewgenONE OmniDocs Contextual Content Services platform and Duck Creek Policy gives insurers the ability to get a 360-degree view of all the content related to customers, processes and policies.
“We believe our innovative solutions are changing the game in the content services space and revolutionizing the way businesses manage content,” said Rajvinder Kohli, SVP at Newgen Software.
“To us, the recent recognition by Forrester as a Leader in The Forrester Wave™: Content Platforms, Q1 2023, validates our efforts in providing the best-in-class Enterprise Content Management (ECM) platform to customers,” Kohli said on 23 Oct 2023.
“Through this partnership, Newgen and Duck Creek can help insurers revolutionize their conventional processes, empowering them to embrace a more customer-focused, digitally-driven, value-centric, and streamlined approach.”
The Anywhere Enabled Integration of NewgenONE OmniDocs Contextual Content Services platform – available on Duck Creek’s Content Exchange – seamlessly integrates with Duck Creek Policy to offer a powerful search engine and filters, enabling insurers to quickly access large documents, including recorded videos and high-definition images. Furthermore, the platform enables content lifecycle management, secure archival, and real-time collaboration for quicker decision-making and improved policy worker’s productivity.
“Integrating content services into Duck Creek’s full-suite is an important value-add for insurers eager to simplify the complexity of document management and forms creation with a core system,” said Robert Fletcher, Sr. Partner Manager, Duck Creek Technologies.
“Our integration and partnership with Newgen provide the Customer Communications Management (CCM) and ECM capabilities needed in one single solution. We are excited to go to market with this global partnership, especially in North America, Europe, the Middle East and Africa (EMEA), and an emerging market such as India, where Duck Creek is further deepening its presence.”
Newgen is the leading provider of a unified digital transformation platform with native process automation, content services, communication management, and AI/ML capabilities. Globally, successful enterprises rely on Newgen’s industry-recognized low-code application platform to develop and deploy complex, content-driven, and customer-engaging business applications on the cloud. From onboarding to service requests, lending to underwriting, and for many more use cases across industries, Newgen unlocks simple with speed and agility.
Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. Fiinews.com
