Verint® Systems Inc, headquartered in Melville, New York said it was recently recognized as the “Workforce Optimization Vendor of the Year” during the recent 2015 Frost & Sullivan India ICT Awards ceremony in New Delhi.
This award serves as a testament to Verint’s innovation, growth, strong partner ecosystem and ability to help customers achieve their business goals through proven workforce optimization (WFO) solutions.
“This award reinforces our dedication to fulfilling customer needs and our success in providing customer-centric workforce optimization solutions that help companies deliver world-class experiences.”
Frost & Sullivan follows a rigorous measurement-based methodology to select the winners. The evaluation criteria takes into consideration a company’s market share and growth, revenue growth, demonstrated leadership in new product introduction and innovation, breadth of products and solutions, major customer acquisitions, business and market strategy, product service value, and product service and positioning.
“Verint led the WFO market with a significant market share in calendar year 2014,” comments Benoy C S, industry analyst, ICT practice, Frost & Sullivan. “Verint’s flexible solutions help enterprises drive operational excellence and cater to the ever-changing dynamics of customer interactions, while also enabling global organizations to maintain a competitive edge. Additionally, its strong partnerships with leading contact center vendors—as well as service providers in India and globally—further strengthen its market penetration across the Indian WFO market.”
“We are honored to receive such a prestigious award in recognition of our vision and commitment to advancing the WFO industry,” states Anil Chawla, managing director, India, Verint Enterprise Intelligence Solutions™. “This award reinforces our dedication to fulfilling customer needs and our success in providing customer-centric workforce optimization solutions that help companies deliver world-class experiences.”
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