Advanced BAM addresses the challenges of “not knowing” or “knowing too late”, by giving business owners and front line executives an insight into such issues as customer service escalations, overdue payments, pending service tickets, salesrep performance, and overall company health, said GeeneStep on August 27, 2015.
Advanced BAM delivers alerts (to a variety of devices) based on real-time events or as scheduled jobs. It delivers reports, forms, and documents (such as a Daily Sales Summary, Departmental Performance report, order confirmations, and invoices). And Advanced BAM automates the execution of workflow, such as scheduling a phone call to a prospect who has not been contacted in over three days.
Commented Sunil Kumar, CEO of GreeneStep Technologies, “the combination of GreeneStep and Advanced BAM enables small businesses to standardize their processes and add real-time agility with help of automated monitoring and intelligent response. Advanced BAM even looks ahead to identify both potential problems and potential opportunities, and deliver that information to staff, customers, and partners regardless of where they are located or what device they are using.”
Unlike traditional exception management technologies that rely on manual intervention, Advanced BAM monitors in a lights-out environment, auto-delivers the needed information in the most appropriate format to the responsible parties, and auto-triggers intelligent response actions.
Don Farber, Vice President at Vineyardsoft said, “The partnership with Greenestep brings Business Activity Monitoring to a segment of the market that has traditionally been excluded from the more sophisticated business intelligence tools. Advanced BAM keeps Greenestep users and their applications up-to-date with the most timely and relevant business insight – and that allows them to make the best possible business decisions.”
GreeneStep Technologies is a software company headquartered in Bangalore, with sales & support offices in Virginia, USA and Singapore. GreeneStep specializes in development of Business Management and Collaboration Solutions for small to mid-sized companies in Retail, Distribution and E-commerce space.
Vineyardsoft Corporation, headquartered in Boston, MA, is the developer of the KnowledgeSync Business Activity Monitoring software solution.